Returns, Repairs, & Exchanges

Merchandise Returns

Should you have any concerns or are unhappy once you receive your order, please contact immediately and I will work with you for resolution. Please be aware all pieces are handmade from start to finish, an item might look slightly different than the item in the photograph especially since gemstones are all natural and vary slightly in size and color. 

All pieces are handmade, one of a kind, and very unique. As with everything, it's best not to wear your new piece of jewelry while bathing, swimming, or anything else that involves submerging the piece in water. Most of the metals used are nickel free and/or sterling silver, but will tarnish or discolor if exposed in water and air. Also, please note all crystals used in jewelry are natural and raw gemstones, so these pieces will break if dropped or hit up against something. Take great care in holding them because of that. Unfortunately, broken crystals and gemstones cannot be replaced.

Minor repairs such as broken chain will be done at no charge within 15 days of purchase. Please note that we are not responsible for shipping charges on repaired items.

Silversmith Class refund policy:

Material costs for level 1 -$30 and level 2 - $50 is non-refundable after purchase of class. This includes metal, gemstone, and all materials used for class which is pre-ordered in advance before class.

Class fees are non-refundable if you cancel less than 48 hours prior.

No show policy: if you miss or do not show up to your time/date of silversmith class reserved, please note since every class seat is limited which makes this class non-refundable.